CAPIC REVIEW

Journal of Accounting, Auditing and Business Management

ISSN 0718-4662

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Vol. 17 (2019): CAPIC REVIEW
Investigation

Management control tools in Small and Medium Enterprises in Chile

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  • Javiera Müller
Javiera Müller
Universidad de Valparaíso
DOI: https://doi.org/10.35928/cr.vol17.2019.72
Categories

Published 2019-11-08

Keywords

  • Management control,
  • small and medium enterprises,
  • management

How to Cite

Müller, J. (2019). Management control tools in Small and Medium Enterprises in Chile. CAPIC REVIEW, 17, 1–14. https://doi.org/10.35928/cr.vol17.2019.72
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Abstract

In this article, the use of management control tools in Small and Medium Enterprises (SMEs) in Chile is analyzed through a quantitative and exploratory approach. The management control tools are classified in Robert Simons control levers systems composed of: belief systems, limit systems, interactive control systems and diagnostic control system and its relationship with the level of financial performance and not financial. The survey was analyzed in the SPSS software with a sample of 86 companies and the results are in line with international literature about the use of management control tools of PYMES in Chile, the majority of these are family-owned companies, which make their decisions based on quantitative information (costing system, inventory system, budgets), but mostly show fairly specific strategic objectives and excessive centralization of their control bodies.

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